Sybil Sight is a professional wearable and live-performance system. AM Guru, LLC stores the account and purchase information needed to provide product access. If you choose to contact support, we also store the report and any screenshot you submit so staff can investigate and track the issue. Other app content stays on your device. We do not sell personal data or use health data for advertising.
Who operates Sybil Sight
Sybil Sight is operated by AM Guru, LLC. This policy applies to the Sybil Sight Android and Apple apps, Sybil Sight accounts, sybilsight.com, connected Sybil Sight services, and supported wearable-device features. Questions can be sent to chris@chrismikemagic.com.
Information we store
AM Guru, LLC stores the email address, authentication identifiers, profile information, Stripe purchase and payment-status references, refund or dispute status, promo records, and product entitlements associated with your Sybil Sight account. We use this information to authenticate you, verify a qualifying purchase or grant, provide the corresponding product access, and investigate payment issues. We do not store full payment-card numbers.
For support tickets, we store the issue name, affected product area, app and build versions, operating system, device and wearable details, accessories or integrations, what you were trying to do, reproduction steps, what you saw, what you expected, frequency and timing, additional context, staff replies, ticket status and activity, resolution version, and technical references to a linked internal product issue. This information is tied to your account and ticket ID so you and support staff can review its history. Staff replies may also be emailed to the address on your account from noreply@sybilsight.com.
Support emails may contain a one-pixel image hosted by our support service. If an email client loads that image, we store the first and most recent load times and a load count for that email. Email clients may block images or load them through privacy proxies, so this indicates that the image was requested, not necessarily that a person read the email. When an authenticated customer opens a ticket on the Support website or from the SybilSight Support pane, we store the first and most recent access times and an access count. We do not retain an IP address, user-agent string, or location for these support-engagement records.
Support screenshots are stored on the Sybil Sight website host in private ticket-ID folders. Screenshot bytes are not stored in Supabase or the internal product tracker. Supabase stores only the ticket metadata needed to authorize the upload and show that an attachment exists.
Information that stays on your device
Except for information you deliberately provide in a support ticket or screenshot, other user data is stored and processed solely on your device. This includes routines, scripts, cues, notes, recordings, captions, transcripts, images, imported files, audience or contact notes, app diagnostics, wearable identifiers and state, location, calendar and contacts data, and optional health information. Do not include unrelated sensitive information in a support report or screenshot.
How information is used
We use account and purchase information to authenticate you and provide product access. A completed SybilSight Full purchase also grants complimentary CueKiller Lifetime access to the same shared account. A full refund, payment dispute, chargeback, or actionable fraud warning can automatically revoke the purchase-based access and temporarily disable the account while staff review the issue and, when appropriate, contact the purchaser. Partial refunds are flagged for review without automatic account disabling. We use support information and support-engagement records to reproduce problems, communicate ticket state, determine whether support communication appears to have reached the account, diagnose and fix the product, and record the version in which an issue was resolved. We do not use this information for advertising and do not sell personal information.
Local processing and user-directed services
Recordings, transcripts, routines, health measurements, performance material, and diagnostics remain in app-private storage. If you explicitly configure and use an external provider or integration, the information you choose to send is delivered directly to that provider under its own terms and privacy policy; AM Guru, LLC does not collect or retain it.
After you separately enable R1 collection and Health Connect sync, Sybil Sight can write supported heart rate, oxygen saturation, steps, active calories, and sleep records from your paired Even R1 to Health Connect. This lets you keep supported R1 wellness history alongside data from compatible health and fitness apps you choose. Sybil Sight does not read Health Connect. These records remain on your device and are not collected by AM Guru, LLC.
Sharing
We use service providers as needed to operate Sybil Sight, including Supabase for accounts and ticket metadata, payment providers for purchase processing, and a private internal product tracker. A submitted support report may create an internal product issue containing your account email and the technical details you supplied. The screenshot itself is not sent to the product tracker. Sybil Sight does not contain third-party advertising. Data you intentionally send to another provider or export from the app is governed by the recipient’s terms and privacy policy.
Retention and deletion
App content stays on your device until you delete it, purge it through available app controls, or remove the app, subject to Android or Apple backup behavior. Account, purchase-access, and support-ticket records are retained while your account exists and as needed to provide the service and investigate submitted reports.
You can permanently delete your account from the account page. Deletion applies to every paired SybilSight and Cue Killer login. Before the authentication accounts are removed, support screenshots are deleted from the website host for each paired account and each account email is redacted from linked private internal product issues. Support tickets, activity history, purchases, entitlements, and other dependent database records are then deleted. The internal product issue and technical report details may remain for product tracking; information you put into free-text report fields other than the designated account-email line is not automatically redacted. If cleanup cannot complete, the account deletion stops so it can be retried. A limited record may be retained only where required by law.
Security
We use app-private storage and platform security controls for on-device data. Account, purchase, and support information is transferred over encrypted connections. Support screenshots require an authenticated, authorized request and are stored separately from the static website release. No storage or transmission method is completely secure, so we cannot guarantee absolute security.
Children
Sybil Sight is intended for adults and professional users. It is not directed to children under 18, and we do not knowingly collect personal information from children.
Your choices
You can deny or revoke platform permissions, delete local content through the app, disconnect providers, choose whether to attach a support screenshot, review your ticket history, and permanently delete your account and account-linked support data from your account page. Revoking a permission can make the related feature unavailable.
Changes
We may update this policy as the product or legal requirements change. We will post the revised policy here and update its effective date.